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Technical Support Specialist


About Prodigy:

Imagine an entire generation of kids around the world rushing home to do their math homework because it was seamlessly integrated into their favourite video game. That’s Prodigy, and we are revolutionizing the way the world learns math.

In the last 3 years, Prodigy has gone from 30,000 to over 15,000,000 students across North
America, and is currently the fastest growing educational startup in Canada. By joining our team, you will have the opportunity to help an entire generation of students to LOVE learning math while working alongside some of the brightest and most passionate people in education and gaming.

Job Description

As our game continues its explosive growth, we’re looking for someone that thrives in a fast-paced start-up environment and isn’t afraid of sharing new ideas or learning on the fly.

Your role at the company can be summed up in two words: customer happiness. We’re adding hundreds of thousands of students each month, and we need to make sure that those students, as well as their parents and teachers, are all ecstatic with Prodigy.

Since Prodigy is updated every two weeks, this will not be a boring job; with every update, customers will face new challenges, and it will be your job to help them solve those problems and report the issue back to our development team to be fixed. The vast majority of your time will be spent responding to a high volume of live chats and email support requests, but some requests will involve calling customers to help them through more challenging issues.


What you'll need

  • Great written and oral communication skills
  • Amazing attention to detail
  • Great organizational skills
  • Love of problem-solving and seeing a job through to the end.
  • Ability to communicate clearly and effectively on the phone, through chat and email.
  • Familiarity with and the ability to troubleshoot modern computer systems and mobile technology.
  • To confirm you pay close attention to detail, please respond with a cover letter indicating why you are interested in pursuing a Customer Support role and open your reply with the phrase "Purple Monkey".

Please note:This job is located in Burlington, and cannot be worked remotely.
Anticipated start date: ASAP
Job Location: 1100 Burloak Drive, Burlington, Ontario, Canada

Why you'll love Prodigy:

Huge growth opportunities

Our team has quadrupled in size over the last two years and we've raised over $1,000,000 in grants and initial investment. You’ll be joining a company that won’t stay small long, and we’ll be actively working to retain our best and brightest as we grow through financial incentives and job perks.

Be the big fish

We pride ourselves on creating an environment where good ideas win, period. If you have a fantastic idea, it’s typical to see it in our product within 6 weeks. You’re not a cog, and we won’t treat you like one.

Transform society

There’s a reason we chose to work in elementary education: our students need help, and we’re making sure they get it.

We’re already seeing fantastic results with our students and we’re working with leading researchers across Canada to help transform our education system.

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