Must have at least 1-2 years customer facing, technical troubleshooting experience utilizing online chat, phone and email systems.
You have 1-2 years experience working in a customer care center or related environment.
Imagine an entire generation of kids around the world rushing home to do their math homework because it was seamlessly integrated into their favourite video game. That’s Prodigy, and we are revolutionizing the way the world learns math.
In the last 3 years, Prodigy has gone from 30,000 to over 15,000,000 students across North
America, and is currently the fastest growing educational startup in Canada. By joining our team, you will have the opportunity to help an entire generation of students to LOVE learning math while working alongside some of the brightest and most passionate people in education and gaming.
As our game continues its explosive growth, we’re looking for someone that thrives in a fast-paced start-up environment and isn’t afraid of sharing new ideas or learning on the fly.
Your role at the company can be summed up in two words: customer happiness. We’re adding hundreds of thousands of students each month, and we need to make sure that those students, as well as their parents and teachers, are all ecstatic with Prodigy.
Since Prodigy is updated every two weeks, this will not be a boring job; with every update, customers will face new challenges, and it will be your job to help them solve those problems and report the issue back to our development team to be fixed. The vast majority of your time will be spent responding to a high volume of live chats and email support requests, but some requests will involve calling customers to help them through more challenging issues.
What you'll need
Please note: This job is located in Burlington, and cannot be worked remotely.
Anticipated start date: ASAP
Job Location: 1100 Burloak Drive, Burlington, Ontario, Canada
Why you'll love Prodigy:
Huge growth opportunities
Our team has quadrupled in size over the last two years and we've raised over $1,000,000 in grants and initial investment. You’ll be joining a company that won’t stay small long, and we’ll be actively working to retain our best and brightest as we grow through financial incentives and job perks.
Be the big fish
We pride ourselves on creating an environment where good ideas win, period. If you have a fantastic idea, it’s typical to see it in our product within 6 weeks. You’re not a cog, and we won’t treat you like one.
There’s a reason we chose to work in elementary education: our students need help, and we’re making sure they get it.
We’re already seeing fantastic results with our students and we’re working with leading researchers across Canada to help transform our education system.